Applying the IPA Model and Diagonal Line in Service Quality Management: A Case Study of the Training Services at Ho Chi Minh City University of Technology and Education
Nguyen Thi Thanh Van, Nguyen Thi Chau Long, Le Thi Thoa, Chu Thi Hue
Publication date: 2025/07/15
Page: 53-60
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Issue: 82
Keywords: Training service quality; IPA model; Diagonal line model; SERVQUAL; University
