Candidate satisfaction with the quality of job placement services at Ho Chi Minh City Employment Service Center

Abstract:

Ho Chi Minh City is the economic and industrialization center of the country and is located in the southern key economic region. Foreign and domestic investment account for a large proportion and create a huge demand for labor. Labor source for industrial development plays an important role in attracting investment and development. Employment service centers in localities are a bridge between the supply and demand of human resources. Research objective: Determine candidates’ satisfaction factors about the quality of job placement services at Ho Chi Minh City Employment Service Center. The research subjects are job seekers who come to do business at Ho Chi Minh City Service Center. Quantitative research method using SPSS 22.0. with multivariate regression model to find the relationship between factors and candidate satisfaction with the quality of job placement services at Ho Chi Minh City Employment Service Center. Research results have found that candidates’ satisfaction factors about the quality of job placement services at the Ho Chi Minh City Employment Service Center are reliability; service capacity and attitude; assurance; responsiveness and sympathy.